Booking and Payments
Term Time Group Lessons
A pre-arranged payment is due by your first day of class. Payments can be made via GoCardless transactions or bank transfer. Cash and cheque payments are not accepted.
Changing your lesson
Please contact us if you would like to change the day and time of your booked lesson we will try our best to find a suitable alternative.
Replacement/make up lessons
- If you cannot attend a lesson for any reason, we are unable to offer a make-up lesson, credit or refund.
- Your booking and payment secures your child’s place in a specific class whether you attend or not.
- If your child misses multiple lessons due to a serious illness, injury or medical advice your case will be individually assessed before a refund is considered.
Cancelled lessons
- If we are unable to provide your lesson, you’ll receive a credit on your account that will be automatically deducted from your next booking/ renewal for the following term.
- If we have cancelled your lesson and have you no future bookings to make, we can arrange a refund of any unused credits.
- No credits or refunds will be issued if you miss a lesson due to adverse weather conditions when the venue is safe, accessible and we have been able to provide the lesson
Cancellation Policy
If you wish to cancel your child’s lessons during a term a refund will only be given if we are able to re- sell the place your child is holding in the class.
Private Lessons
Payment is required to secure your booking, in the instance where the admin team has completed the booking for you an invoice will be issued for payment on the day it is received.
To reschedule your lesson
Due to the nature of these bookings we request 24 hours notice for changes made to lessons. Lessons can be rescheduled by logging into your acuity account or using the link in the booking confirmation email – should you require assistance please contact us.
Refund Policy
Refunds will be issued for cancellations and absences when 24 hours notice is provided, this allows us to release the slot to the market.
Replacement/make up lessons
If you cannot attend a lesson for any reason, we are unable to offer a credit or refund unless 24 hours notice has been provided.
Cancelled lessons
If we are unable to provide your lesson, you will receive a refund for your booking via the payment method used, if you have paid via bank transfer a credit will remain on your account unless a refund is requested and details provided.
No credits or refunds will be issued if you miss a lesson due to adverse weather conditions when the venue is safe, accessible and we have been able to provide the lesson
Arrival Time
In order to lower stress and improve the return on your investment, we advise that you arrive at least 10 minutes prior to the start of your child/children’s swimming lesson. This will give you enough time to get them changed and for them to use the bathroom before their lesson starts, which reduces disruptions during the lesson.
Parental Responsibilities
Neil Bailey Swimming teachers and staff are only responsible for the care of your child during their swimming lesson, whilst changing before and after their swimming lessons, they should be supervised by a parent/guardian.
Any accompanying children who are not swimming should be supervised and controlled at all times.
Changeover periods are very busy with the transition between lessons, please make sure that you move quickly into the changing rooms rather than crowding the poolside to allow the next group of swimmers to safely make their way to their class.
Pool Rules
All specific site-based health and safety rules will be strictly enforced. Please see the site-specific details posted in each location.
Behaviour Policy
If bad behaviour poses a direct threat to the child, other swimmers or staff the child will be asked to leave the premises.
Dress Code
As long as we are dealing with the Covid 19 pandemic our default position is come ready to swim under outdoor clothing. Once we are clear of the current pandemic this will be altered as appropriate.
Eating before your child’s swimming lesson
Swimming like any other physical activity can be uncomfortable to do with a full stomach, we advise that no large meals are consumed at least 1 hour before your child’s swimming lesson. In the early stages of learning to swim large amounts of air and water can be swallowed which can result in the child being sick. Our intensive lessons require lots of energy and physical hard work and this can sometimes cause children’s bodies to reject the last thing they may have eaten – to reduce the risk of this happening we suggest a small, easily digestible snack 1 hour before their lesson. After swimming your child will need to rehydrate and refuel so we suggest bringing a water bottle and snack for the journey home.
No food at our venues.
No food or hot drinks are to be consumed in the changing rooms or on poolside.
Lost property
Neil Bailey Swimming cannot accept any responsibility for the loss or damage to clothing or personal items at any venue. If you have lost any item whilst at the venue please ask a member of staff who will try to reunite you with your belongings.
Parking
Parents/Carers must observe any parking regulations that are in place at the venue and are asked to consider the safety of other users of the venues facilities. On occasion parking restrictions might be in place at our venues, we will inform you of these events ahead of time and suggest alternative parking.
Neil Bailey Swimming cannot be held responsible for any consequential loss or damage to your vehicle or property.
Teaching
- We will provide suitably qualified instructors fully trained in the Neil Bailey Swimming teaching method.
- We will do our best to provide a replacement instructor in the event of instructor absence.
- We reserve the right to replace instructors as required.
- The swimming lesson begins when we accept charge of the student from the parent or guardian and ends when the student is returned to the designated handover point at the end of the lesson.
- Neil Bailey Swimming holds a comprehensive Public Liability Insurance Policy, a copy of which may be requested at any time.
- Teacher/pupil ratios for group lessons are target figures and cannot always be guaranteed.
- At certain venues, parents are invited onto poolside to view lessons. Please ensure noise is kept to a minimum and any children watching are the responsibility of the parent at all times.
- Parents must never distract the swimming teacher during lessons, please direct all communication through the poolside lead teacher.
Changing Rooms
Changing rooms group venues only (please note some of our venues do not allow adults in the pool house to ensure health and safety restrictions for that site are met)
Please take note of the guidelines below, taken from the NSPCC CPSU (Child Protection in Sport Unit):
- If you are a male bringing a girl aged under eight swimming, please take her to change in the boys changing room.
- If you are a female bringing a boy aged under eight swimming please take him to change in the girls changing room.
- If your child is over eight they can change in the changing room of their own genderto change themselves.
According to the NSPCC CPSU:
‘There’s no set legal limit but standard accepted practise sets an age limit of under 8 to be in a changing room of the opposite gender.’
Please note that our changing rooms are group changing areas and are unsupervised, if you have any concerns about these guidelines please speak to the lead teacher poolside.
Behaviour Policy
If bad behaviour poses a direct threat to the child, other swimmers or staff the child will be asked to leave the premises.
Photography
- Photography procedures may vary from venue to venue, so please always ask before using any photographic equipment this is always at the teachers discretion.
- Photographic equipment includes cameras, video recorders and mobile phones
- Please do not share or post photos that include children other than your own online or to social media sites such as Facebook, Instagram etc.
- No photography of any kind is allowed in the changing rooms or showers.
- For expectation setting some of the venues we use have transparent housings and can facilitate photography from the outside please be aware of this at the venue.