Important Information

Arrival Time

In order to lower stress and improve the return on your investment, we advise that you arrive at least 10 minutes prior to the start of your child/children’s swimming lesson. This will give you enough time to get them changed and for them to use the bathroom before their lesson starts, which reduces disruptions during the lesson.

Parental Responsibilities

Neil Bailey Swimming teachers and staff are only responsible for the care of your child during their swimming lesson, whilst changing before and after their swimming lessons, they should be supervised by a parent/guardian. If you choose to leave the venue during your child’s swimming lesson, we ask that you please return 5 minutes before the end of the lesson, so you are able to collect your child once their lesson is finished.

Any accompanying children who are not swimming should be supervised and controlled at all times.
In order to reduce the distractions for swimmers and teachers during the lesson, we ask that any communication is directed to the lead teacher poolside.

Changeover periods are very busy with the transition between lessons, please make sure that you move quickly into the changing rooms rather than crowding the poolside to allow the next group of swimmers to safely make their way to their class.

Changing Rooms

All changing before and after swimming should be carried out in the changing rooms. No pushchairs are allowed in the changing rooms or onto poolside.

Please take note of the guidelines below, taken from the NSPCC CPSU (Child Protection in Sport Unit):

  • If you are a male bringing a girl aged under eight swimming, please take her to change in the boys changing room.
  • If you are a female bringing a boy aged under eight swimming please take him to change in the girls changing room.
  • If your child is over eight they can change in the changing room of their own gender to change themselves.

According to the NSPCC CPSU:

‘There’s no set legal limit but standard accepted practise sets an age limit of under 8 to be in a changing room of the opposite gender.’

Please note that our changing rooms are group changing areas and are unsupervised, if you have any concerns about these guidelines please speak to the lead teacher poolside.

Eating Before Your child’s Swimming Lesson

Swimming like any other physical activity can be uncomfortable to do with a full stomach, we advise that no large meals are consumed at least 1 hour before your child’s swimming lesson. In the early stages of learning to swim large amounts of air and water can be swallowed which can result in the child being sick. Our intensive lessons require lots of energy and physical hard work and this can sometimes cause children’s bodies to reject the last thing they may have eaten – to reduce the risk of this happening we suggest a small, easily digestible snack 1 hour before their lesson. After swimming your child will need to rehydrate and refuel so we suggest bringing a water bottle and snack for the journey home.

Food and Drink at the Swimming Pool

No food or hot drinks should be consumed in the changing rooms or on poolside.

Lost property

Neil Bailey Swimming cannot accept any responsibility for the loss or damage to clothing or personal items at any venue. If you have lost any item whilst at the venue please ask a member of staff who will direct you to the lost property storage.

Parking

Parents/Carers must observe any parking regulations that are in place at the venue and are asked to consider the safety of other users of the venues facilities.
Neil Bailey Swimming cannot be held responsible for any consequential loss or damage to your vehicle or property.

Cancellation Policy

If you wish to cancel your child’s lessons during a term a refund will only be given if we are able to re- sell the place your child is holding in the class.

Refund Policy

We do not offer refunds unless a child cannot swim due to serious illness, injury or medical advice from a doctor. Each case is assessed individually before a refund is considered.

Behaviour Policy

If bad behaviour poses a direct threat to the child, other swimmers or staff the child will be asked to leave the premises.

Photography Equipment/Camera Policy

Photos can be taken at the lead teachers discretion.

Privacy Policy

Introduction

At Neil Bailey Swimming our customer’s privacy is our priority. This notice will set out our policy in regards to email enquiries and website. Our enrolment/booking/online payment systems all have separate privacy policies which are linked below.

Please read this document carefully – if you have any questions, email our office at office@neilbaileyswimming.co.uk

Who will hold your information?

For the purposes of this privacy policy, the data controller is Neil Russell Bailey (“Neil Bailey Swimming” or “we”). We are registered in England and Wales under number ZA464004. Our registered office address is 13 Rye View, High Wycombe, Buckinghamshire, HP13 6HL.

What information do we collect?

We collect information from you during the enrolment process for our term time lessons, on our online enquiry form on our website and during the booking process for our Challenge Swimming Lessons.

During enrolment, online enquiry or booking, you may be asked to fill in your name, your child/children’s/swimmer’s name, e-mail address, home address,  phone number and any allergy or additional needs information relating to your child/children/swimmer. During payment for our services, you may be asked to input financial information in order to pay online through Club Enrolment via bank transfer, direct debit, cash or cheque. On BookingBug you will be asked to pay through PayPal.

What do we use your information for?

Any information collected may be used in one or more of the following ways:

  • Making contact with you via telephone

The information you give during the above processes gives us the details needed to make contact with you to either discuss your booking/enrolment, or in the case of an emergency.

  • To send periodic marketing emails or emails relating to your booking/enrolment

The email address you provide may be used to send you marketing and event materials, lesson information, booking/enrolment confirmation, account set up and administration, respond to inquiries, and/or other requests or questions.

  • Internal research and development purposes

We may email you to ask for feedback on your experience in order to improve our services. This is optional.

  • Lesson enrolment/bookings

Details such as your name, your child/children’s/swimmer’s name, e-mail address, home address,  phone number and any allergy or additional needs information relating to your child/children/swimmer, will be used and stored on Club Enrolment and BookingBug in order to enrol your child/swimmer/book your child/swimmer in for lessons. This information is then stored within these systems. Details such as your name, your child’s/swimmer’s name and your mobile number are kept on attendance registers within secured tablets issued to poolside staff. These details are necessary to mark attendance and for use in an emergency.

How do we protect your information?

The personal information you may have provided is kept confidential and not passed on to any third parties other than the companies listed in this document. For bookings/enrolments and payment, we use BookingBug, PayPal and Club Enrolment, who have their own privacy policies which can be accessed via the links below:

BookingBug: https://www.bookingbug.co.uk/privacy

PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Club Enrolment: https://www.clubenrolment.com/NeilBailey/termsandconditions.php

How long do we keep personal data for?

Details such as your name, your child/children’s/swimmer’s name, e-mail address, home address,  phone number and any allergy or additional needs information relating to your child/children/swimmer and financial details will be stored in our systems for the duration of your enrolment with Neil Bailey Swimming and thereafter to comply with all and any statutory requirements for retention.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website or social media pages. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback.

Your Consent

By using this website, you consent to this online privacy policy. You will also need to confirm that you agree to this privacy policy before submitting any forms on this website. Our booking/enrolment/online payment systems have separate privacy policies which you will need to agree to before submitting your data.

How to contact us?

If you have any questions or concerns in regards to our privacy practises, your personal data or if you wish to file a complaint, please contact us online, or via email or phone. The contact details are listed below:

Online: www.neilbaileyswimming.co.uk/contact-us

Email: office@neilbaileyswimming.co.uk

Phone: 07938629129

Join the Neil Bailey Swimming Family Today

Via the button below you can view our available lessons on the calendar page, where you can also book on. For enquiries about courses or venues, please contact us directly either by email, office@neilbaileyswimming.co.uk, or by phone on 07938629129